Welcome

Welcome to PB-NET Software Solutions.

Our site is currently under maintenance and will be up and running
shortly. If you are looking for more information and screenshots of our
Computer Retail Shop software you can register for an account here and
as soon as we have information on the beta release we will send you an
email. 

We are pleased to announce our Computer Repair Shop (CRS) software will be available in Q2 of 2012.

 We have based the software on our own laptop repair centre (www.TheLaptopFixers.com).

 Over
the years we have used and tested and used lots of different ticketing
software but none of them offer dedicated computer shop based functions
that run for a desktop computer (there's a great web based one
actually!).  Our software simply takes the best of all the
ticketing software available (imo!).

 Features
are specific to computer repairers (i.e. when logging in a new system
you can select the make (dell, HP etc) and model from a list, asks for
login passwords, if databackup required, condition of computer, missing
license keys etc.  All designed to avoid typing and improve
accuracy and speed of computer check-ins.

 Main Features:

 Customer Accounts -
CRM Built In, email, SMS directly from the software

 Repair Ticketing -
Track every repair from it being collected / delivered to your shop to
being delivered back to your customer

 Customisable Receipts,
Invoices etc via html templates

 Parts Tracking -
Easily track parts that are required for each repair (i.e. ordered, to
be ordered, quoted and allocated).

 Specific Job Entry -
Entry of repair problem is specific to the computer repair shop
industry and asks for relevant information related to the computer such
as login password, items being left with the computer, data back up
required (all other ticketing software is general purpose and you have
to manually enter this as notes).

 Dedicated Hardware and
Software Tests Areas - You can quickly add
passed or failed hardware, software used (such as particular anti-virus
software used and how many viruses it detected) which is included in
the customer report (if required). Ideal for making up-sales and
recommendations for other services (such as memory upgrades)

 Asset Management -
Enter specifics such as hardware configurations, OS, serial numbers,
license keys, warranty information (purchase date, purchased from, sale
date etc). Ideal for building information on your customers computers
or if you sell computers for warranty tracking.

 Calender -
Track Appointments and Events. Appointments can be added directly from
the ticket interface.  

 Gmail
Syncronisation.

 Communications:

 Email
directly from the software.

 SMS
Integrated to use Skype and/or AQL.

 Your
customers can be kept informed of the repair process by email or SMS
(coming soon) automatically when you update the ticket status, an email
gets sent automatically. You can send messages to your customer
directly from the ticket and this is logged in the ticket history

 Stats and Reports:

 Homepage
stats as graphs: New Repairs, Completed, Call outs etc displayed on
homescreen for Today (yesterday), this week (last week) and this month
(last month). 

 Emails
daily stats (coming soon).

 Other:

 Multi-User
Access and User Management from any computer.

 Database
uses SQL Server for easy deployment of additional terminals

 Coming Soon / In
Development

 Point
Of Sale - Standalone and integrated POS terminal accessing the tickets
database directly.

 Full
Inventory Control, stock ordering and management (only basic inventory
is implenmented at the moment)

 Web
based GUI / Android & iPhone App