We are pleased to announce our Computer Repair Shop (CRS) software will be available in Q1 of 2012.

We have based the software on our own laptop repair centre (www.TheLaptopFixers.com).

Over the years we have used and tested and used lots of different ticketing software but none of them offer dedicated computer shop based functions that run for a desktop computer (there's a great web based one actually!).  Our software simply takes the best of all the ticketing software available (imo!).

Features are specific to computer repairers (i.e. when logging in a new system you can select the make (dell, HP etc) and model from a list, asks for login passwords, if databackup required, condition of computer, missing license keys etc.  All designed to avoid typing and improve accuracy and speed of computer check-ins.

Main Features:

Customer Accounts - CRM Built In, email, SMS directly from the software

Repair Ticketing - Track every repair from it being collected / delivered to your shop to being delivered back to your customer

Customisable Receipts, Invoices etc via html templates

Parts Tracking - Easily track parts that are required for each repair (i.e. ordered, to be ordered, quoted and allocated).

Specific Job Entry - Entry of repair problem is specific to the computer repair shop industry and asks for relevant information related to the computer such as login password, items being left with the computer, data back up required (all other ticketing software is general purpose and you have to manually enter this as notes).

Dedicated Hardware and Software Tests Areas - You can quickly add passed or failed hardware, software used (such as particular anti-virus software used and how many viruses it detected) which is included in the customer report (if required). Ideal for making up-sales and recommendations for other services (such as memory upgrades)

Asset Management - Enter specifics such as hardware configurations, OS, serial numbers, license keys, warranty information (purchase date, purchased from, sale date etc). Ideal for building information on your customers computers or if you sell computers for warranty tracking.

Calender - Track Appointments and Events. Appointments can be added directly from the ticket interface.  

Gmail Syncronisation.

Communications:

Email directly from the software.

SMS Integrated to use Skype and/or AQL.

Your customers can be kept informed of the repair process by email or SMS (coming soon) automatically when you update the ticket status, an email gets sent automatically. You can send messages to your customer directly from the ticket and this is logged in the ticket history

Stats and Reports:

Homepage stats as graphs: New Repairs, Completed, Call outs etc displayed on homescreen for Today (yesterday), this week (last week) and this month (last month). 

Emails daily stats (coming soon).

Other:

Multi-User Access and User Management from any computer.

Database uses SQL Server for easy deployment of additional terminals

Coming Soon / In Development

Point Of Sale - Standalone and integrated POS terminal accessing the tickets database directly.

Full Inventory Control, stock ordering and management (only basic inventory is implenmented at the moment)

Web based GUI / Android & iPhone App